|
Contact Us
facemediagroup.co.uk
Victoria House
Vale Road
Portslade
Brighton
East Sussex
BN41 1GG
NEW PHONE NUMBER
0333 8000 888
the new '03' numbers are included in your bundled minutes, unlike '08' numbers
Tel: 01273 419002
Fax: 0333 8000 FAX
Mon-Fri 9am-6pm
email us
|
|
|
|
Loading
Got a question, ask it here
Design and print just isn't cricket. You may have a question, print related, design related, about payments, about turnaround times... It might be really simple to answer, it maybe really complicated - whichever, we will answer it as soon as possible.
Ask us a question...
To enable us to manage a concise knowledge base, we have teamed up with 'get satisfaction' to run a customer led FAQ section. When you type in your query, similar questions will be listed. If it hasn't been answered before, you can 'create a topic' - this will raise a new query with our customer services team, who will endeavor to answer in quick time.
To enable this function to work, you will be prompted for some login details - these details are not your facemediagroup login details. However, for simplicity, you may wish to login using some familiar social media usernames (twitter, facebook, gmail etc) - don't be scared, it's just to check you are a real person, you can then assign an email address, with which, you will be emailed, once your question has been answered
Here's some other Frequently Asked Questions
The following is a list of frequently asked questions. Hopefully we've
covered all aspects of submitting your job correctly.
We have now introduced our print articles section which talks about common printing terms and methods.
Click here
to download our artwork help file.
However, If you have any further questions please email your queries to:
artwork at facemediagroup.co.uk.
Alternatively, you can call tel: 0333 8000 888.
Frequently Asked Questions
- How do I order?
- How does facemediagroup.co.uk know how to contact me?
- How do I check that my files are copy proofed and 100%
correct?
- The colour on my job is critical, how can I be sure that
the print will be faithful to the design?
- Is your packaging 'branded'?
- Have you contacted us regarding payment & delivery of
your order?
- How do I order?
Its easy! You can order by emailing artwork
at facemediagroup.co.uk , fax on 0333 8000 329 or post to the address shown
below.
Victoria House,Vale Road,Portslade,Brighton,BN41 1GG,UK, Back to top
- How does facemediagroup.co.uk know how to contact me?
Give us any phone numbers that you use.
Due to the nature of deadline print we may need to contact you in the evening
or over the weekend. If you are on a tight deadline and looking for quick
turnaround, it is also a good idea to give us the name and phone number
of someone else who can speak knowledgeably, answer questions and make decisions
about your job.
If we unable to contact you, it may be impossible to print your job.
Back to top
- How do I check that my files are copy proofed and 100% correct?
Once your artwork has been received, we will proof it to you using PDF's.
This will be done via our order system. You will recieve an email asking you to login and check your proof. Once you receive it, log in with your facemediagroup username and password, click 'my jobs', then click through, were the little green hand indicates. Once you have 'accepted' the proof, you will be prompted to make payment. As soon as we have the approval and payments are made we will commence
printing your job.
If your proof isn't correct, then 'decline' it and tell us what is wrong with it
Back to top
- The colour on my job is critical, how can I be sure that the print
will be faithful to the design?
We print in CMYK, your screen displays in RGB - there WILL be a difference between what you think you'll get, and what you actually get... Fact.
If your job is colour critical, you MUST ORDER A COLOUR PROOF at the time
of your order.
NOTE: Ordering colour proofs is a chargeable extra and will add at least
3 days to your delivery time.
It may be advisable to purchase a pantone reference guide, so you can see
how your chosen colours will come out in print click
here
Once you have approved your hardcopy proof, you will need to send it back so we
can match the press run to your proof.
If a colour proof is not ordered, we can not be responsible for any colour
variations from your monitor to the printed job.
Without color proofing, colour variations will occur.
If you need to attain perfect colour on your job, it can only be achieved
by a colour proof.
Back to top
- Is your packaging branded? Does it have to be?
Our packaging is facemediagroup.co.uk branded.
If you are a 'reseller' and require your job in 'plain wrapping' please
be sure to let us know.
Back to top
- Have you contacted us regarding payment & delivery of your order?
Once you send the order you will need to contact accounts for payment and
to confirm delivery details on 0333 8000 888 Alternatively, email orders
at facemediagroup.co.uk.
We accept payment by all major credit cards and debit cards, and even Paypal. We also accept cheques (for now)
and Cash paid direct into our account at a Natwest Bank.
Note: Cheques MUST be cleared before despatch. Bank transfers must also be finalised. We can not despatch any
order unless it is paid for in full.
To reduce the possibility of delaying your order, please contact us ASAP
to arrange payment.
Once printed, your order will be dispatched with a next day service. All
dispatches aim to reach their destination before 5.30pm the next day.
Back to top
Get a free sample pack.
|
|
connect to 'facebook', to launch the comments box at the bottom of our testimonials page
|
’)
