Refund & Returns Policy for

Also referenced within the Terms and Conditions


All returns are governed by the under the consumer protection (Distance Selling) Regulations:


Under Regulation 9 of the protection (Distance Selling) Regulations 'Services performed through the use of a means of distance communication' the printer shall invoice the print buyer at the agreed rate. All services completed will be charged at that rate and the printer will not refund any of that value. The printer will pay a full refund for all services cancelled in writing at any time before the printer commences the service. The printer will pay an apportioned refund for any part completed services. The print buyer can address any complaints to Face Media Group, Victoria House, Vale Road, Portslade, Brighton, East Sussex England, BN41 1GG or email, or fax complaints to 0333 8000 329


The Buyer has the right to cancel their order for any item purchased on this web site for a full refund anytime before adding the job to account or sending the job to print. Subject to goods falling under regulation 7(vi) the existence of a right of cancellation except in the cases referred to in regulation 13; specifically regulation 13(c) where the print buyer will not have the right to cancel the contract by giving notice of cancellation pursuant to regulation 10 in respect of contracts for the supply of goods made to the consumer's specifications or clearly personalised or which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly; in all other instances the Buyer must e-mail or write a cancellation to the Company within seven days of delivery of the item(s) quoting the order number. The Buyer is obliged to take reasonable care of the items and return them in an unused condition with the original packaging and accompanied by the original receipt. The Buyer is obliged to return the goods at their own cost within 30 days; the Company will not refund this cost. The Buyer is responsible for the goods until they are back in the possession of the Company, the Buyer must claim for any damages caused on the return, from the courier used. If the goods are not returned in an unused condition then the right to a full refund is forfeited.


When returning items that are deemed to be faulty, the Buyer must contact the Company by telephone, prior to sending the articles back and obtain instructions and an authorised return reference from the sales staff. Second hand items, or items that are described as seconds, are not deemed as being faulty for the imperfections disclosed at the time of sale.
The return address for goods is: Face Media Group, Victoria House, Vale Road, Portslade, Brighton, East Sussex England, BN41 1GG .The Company shall be under no liability in respect of any defect arising from fair wear and tear, wilful damage, negligence, abnormal working conditions, failure to follow manufacturers instructions, misuse, alteration or repair of the goods (other than that done by our staff).


In other instances we will consider an exchange or credit note provided that the goods are returned promptly; in their original condition and with the original receipt.

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